Current
Product Manager — HelloJio Voice Assistant
Jio Platforms LimitedJune 2023 – PresentBengaluru, India
- Directed the end-to-end lifecycle for B2C conversational AI products utilizing LLM and BERT architectures, handling 550M monthly interactions across 12 languages.
- Achieved a 28% increase in CSAT and a 17% boost in native-language engagement by optimizing conversational flows and content discovery across 480+ applications.
- Deployed LLM-driven contextual search and multi-turn conversational capabilities, significantly improving first-pass resolution rates and establishing robust data feedback loops.
- Drove a 40% reduction in system errors through rigorous user behavior analysis, iteration planning, and real-time dashboard telemetry to ensure stable version deployments.
- Orchestrated alignment between engineering, design, and executive teams to scale in-house ASR, NLP, and NLG models while accelerating feature deployment.
ASRNLPVoice AIAI AgentsProduct RoadmapAgileAzureMultilingual